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Saturday, December 7, 2019
Vacancy Details

Job Title : HEAD Customer Services
Mailing Email ID : rahul@newventureindia.com
Number Of Vacancy : 1
Industry Area : Courier, Transportation, Freight , Warehousing
Key Skills : cordination Client
Salary (Per Annum) : 8,00,000 - 14,00,000  Lakhs per Annum
Work Experience : 10 Year - 15 Year
Job Requirements
This position would be responsible for The incumbent would be responsible for managing and continually improve the Customer Service experience for Organization. Customers to ensure Organisation remains a leader in express logistics and continually improve c-Sat score to delight customers and all stakeholders. Main Accountabilities To lead the remote and multi locational Customer Services team Taking ownership of customer issues and follow-up with problems through adequate solution. Champion the customer service department. This entails assessing and managing the remote customer service team to continually improve processes and outcomes Measuring and reporting. Define priorities and standards and then manage the CS team to deliver them. Manage all customer service processes, remembering that we are becoming more proactive and engaging customers through faster complaint resolution To hire regional CS and train them from time to time as per company policy and requirements Lead, motivate, communicate with and develop staff to ensure they are fully motivated to achieve best performance to meet the companys needs. Ensure that poor performance is not tolerated and is remedied via support, training or disciplinary action as appropriate. Liaise with Human Resources on all employment issues. Ensure the department operates in accordance with Company policies and procedures. Periodic MIS to be provided to the management on a monthly basis and analysis of customer experiences. 75% PAN India travelling is required. Exposure to Software like Avaya, Cisco, Five9, NICE, Tenfold etc. will add value BPO work exposure is preferred

Job Location
Job Country : India
Job State / U.T. : Delhi/NCR
Job City : Delhi
Job Address : Delhi

Company Name : New Venture Consultant A Leading Indian business house into the business of End to End Supply Chain management having expertise in COld CHain business with PAN India Operation
Contact Person : R K TIWARI
Year Of Estd. : 2001
Address : Delhi
Country : India
State : Delhi/NCR
City : Delhi
Email ID : rahul@newventureindia.com
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